Support

It is best to make your reservation in advance and as early as possible. Many tours and activities are very popular and sell out weeks in advance. If for any reason you change your mind and would like to cancel your reservation, we offer a full refund for most tours and activities if you cancel outside of 48 hours (72 hours for some activities and groups of 6+), with the exception of inter-island tours because of the non-refundable nature of airplane tickets. You are also welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour. For parties of 8 or more, 7 days’ notice is required for cancellations.

Your tickets are emailed to you once your reservation is confirmed.

Payment is collected when you make a reservation, so that we can confirm your reservation if it is available. If the time/date/activity that you have selected is not available, we will contact you via phone number and email address that you provided and suggest alternate dates/times/activities. If you decide not to switch to an alternate date/time/activity, we will reverse the charge back to your card.

Reservations can take up to 48 hours to confirm. Generally, a reservation is confirmed within the same business day if within business hours or on the next business day if outside of business hours. Some companies/tours take longer than others to confirm. If you have not received your voucher confirmation email after 48 hours, please contact us.

Please let a representative know if you cannot print your tickets. We can email the vendor so that they have your tickets on file when you arrive.

TOUR CANCELLATIONS 48 hours notice is required to be eligible for a full refund. Guests giving less than 48 hours notice and no-shows may be charged full price without exception. visit here

TOUR CHANGES 48 hours notice is required to request a tour change of date or time. All rebookings are subject to availability and must not conflict with minimum capacity requirements listed below. visit here

TOUR MINIMUMS A combined minimum of 2 guests is required for a tour to operate. Should a tour not meet the tour minimum, customers will have the option to reschedule or receive a full refund. While advanced notice will be provided when possible, tour cancellations may be up until 1-hour before the activity start time.

INCLEMENT WEATHER OR COMPANY CLOSURES Trips will run rain or shine. All trips are subject to change or be canceled without notice due to the weather or other unforeseen circumstance. The company will make the final decision and may cancel at any time should the weather conditions be deemed unsafe or unfit to complete the activity. Customers will have the option to reschedule or receive a full refund in the case of any operator cancellation. While advanced notice will be provided when possible, tour cancellations may occur up until the activity start time.shows.

GO OAHU CARDHOLDERS: In the event the GoCard number(s) provided cannot be validated on the day of the tour - the credit card on file will automatically be charged the full price of the tour. Go Tours Hawaii is not responsible for any GoCard issues or restrictions. All guests are subject to any terms and conditions included in their GoCard purchase.

To Cancel Pearl Harbor Tour: Go Here

TOUR CANCELLATIONS 48 hours notice is required to be eligible for a full refund. Guests giving less than 48 hours notice and no-shows may be charged full price without exception.

TOUR CHANGES 48 hours notice is required to request a tour change of date or time. All rebookings are subject to availability and must not conflict with minimum capacity requirements listed below.

You are welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour. PHTix will make every effort to change a tour or activity date within the cancellation period, but if it is within the cancellation policy, it is up to the individual activity vendor. visit here

If the vendor cancels the tour, either the vendor or PHTix will contact you via phone/email regarding the cancellation. At that point, it is your choice to either reschedule or receive a full refund. If the vendor does not cancel the tour, you will be considered a "no-show" if you do not go to your activity/tour even if the weather is bad.

If you are outside of the change/cancel period, we can make changes to your reservation including cancelling one activity and booking another in its place. PHTix does not charge any service charges as long as you are outside the 48 hour no cancellation window. visit here

Please call 808-453-1000 to make any changes in your reservation.

Due to the cancellation policy, no cancellations/refunds are acceptable within 48 hours of your tour. If you do not show up for your tour, then you will be considered a "no-show" and you will not receive any refund.

For US banks, refunds can take up to 7-10 business days to process. For international banks, it depends on the bank but can take a few weeks at times

No! There’s no risk, no timeshares and no catch! Just cheaper prices for the same tours!

If there are any special prices for calling in, it will be listed on the activity online to call in for special prices.

Yes. We collect payment at the time of booking.

Unfortunately, we cannot accept cash since we will not be on location when you check in for your tour. Also, to abide by our vendors’ cancellation policies, we do need to have the payment already.

Unless otherwise noted on the specific activity, taxes/fees/surcharges are added once you add the activity to your cart. PH-Tix charges a 8.167% processing fee on all activities across the board to cover harbor fees, fuel surcharges, applicable taxes, handling fees, convenience charges, and other various charges that we pay on your behalf, unless otherwise noted on the individual activity. Car rentals have additional taxes and fees that will be paid when you pick up the vehicle.

Use the Tour Bus Pick Up Locations in Waikiki page and the Google plus Apple Maps for Pearl Harbor and circle island Pick Up Locations link here.

Check pick-up locations Here

The Pearl Harbor National Memorial is designed to be fully accessible for visitors with mobility challenges. Here are the key features and services available:

Mobility Access:
Wheelchair Accessibility: The Visitor Center, USS Arizona Memorial, restrooms, exhibit galleries, and other essential facilities are wheelchair accessible. Accessible parking is available in the front lot. Distances between some facilities may be challenging, but benches are placed throughout for resting.

Services for Hearing Impairments:
Captioning and ASL Services: The documentary shown in the theater is fully captioned. An induction loop system is available for hearing aid users. American Sign Language (ASL) interpreters can be arranged through tour companies or by contacting the memorial in advance.

Services for Visual Impairments:
Braille and Tactile Resources: Braille signage and tactile models are available throughout the site. A braille-ready file of the park brochure can be downloaded for convenience.

Additional Information:
Visitor Center: Fully accessible, wheelchair-friendly

USS Arizona Memorial:
Wheelchair access, ramps available

Battleship Missouri:
Elevators and ramps for different levels

USS Bowfin Submarine:
Not wheelchair accessible; caution advised for visually impaired

Pearl Harbor Aviation Museum:
Level ground, accessible to wheelchairs

FYI: For a smooth visit, it is advisable to plan ahead and communicate any specific needs to the staff at the Pearl Harbor National Memorial.

Wheelchairs are not provided for general use at the site. It is recommended to rent a wheelchair from a third-party provider if needed.

You can rent various types of wheelchairs near Pearl Harbor National Memorial, including ultra-light standard wheelchairs, standard 18" or 20" wheelchairs, and pediatric wheelchairs. Rentals can be arranged through local companies that deliver to the memorial and other locations in Honolulu.

The National Park Service “NPS” ticket counter can help you directly with lost and found items, phone 808-422-3399.

The National Park Service provides two separate and large men’s and women’s restrooms. One is located to the right of the entrance to the Visitor Center. The other is located past the bookstore by the snack bar. There is an additional set of restrooms by the USS Bowfin submarine. Ford Island / USS Missouri & Pacific Aviation Museum have Restrooms as well.

Half day tours will last about 5 to 6 hours, including transportation from Waikiki or your visit to the USS Arizona Memorial and other highlights.

Full day tours last about 9 hours and often combine Pearl Harbor with other Oʻahu attractions, such as a Circle Island tour.

Most of our Pearl Harbor tours include the Pearl Harbor Visitor Center and USS Arizona Memorial as the core experience. Depending on the package you choose, you may also visit:

• Battleship Missouri Memorial ("Mighty Mo") on Ford Island
• Pacific Fleet Submarine Museum (USS Bowfin)
• Pearl Harbor Aviation Museum
• Additional exhibits, museums, and outdoor memorials at the Visitor Center
• Each tour package clearly lists its included sites so you can choose the one that best fits your interests and schedule.

Yes — our Pearl Harbor tours include tickets to the USS Arizona Memorial whenever possible, as well as admission to other included sites such as the Battleship Missouri Memorial when specified in your tour package. We handle ticket reservations so you can skip the hassle of booking them yourself.

USS Arizona Tickets may be unavailable due to weather, National Park Service projects or heavy traffic. On busy days visitors may need to wait on a reserve list.

We recommend bringing:

• A camera or smartphone for photos (note: bags are not allowed inside the Pearl Harbor Visitor Center — small wallets and clear bags are permitted)
• A valid government-issued photo ID (required for entry to certain memorials)
• Light, comfortable clothing and walking shoes
• Sunscreen, sunglasses, and a hat for outdoor areas
• A light jacket for air-conditioned buses or cooler mornings.

Yes — advance booking is highly recommended. Pearl Harbor is one of Hawaii’s most popular attractions, Over 1.8 Million visitors a year. daily Pearl Harbor tickets & USS Arizona Memorial is limited. Booking ahead ensures your seat on the tour. Many dates, especially weekends and holidays, sell out well in advance.

Closures are rare, but the USS Arizona Memorial may be closed due to weather conditions, maintenance, or safety reasons. If this happens during your tour, you will still enjoy the Pearl Harbor Visitor Center, its exhibits, and other included sites in your package (such as the Battleship Missouri). Your driver-guide will adjust the itinerary as needed, and we will assist you with any ticket changes or partial refunds where applicable.

USS Arizona Museum Store has small snacks & bottled drinks. USS Bowfin Food Courtyard Tacos / Hamburgers & Hotdogs seating inside the Museum.

The battleship's Missouri main dining option is Sliders Grill, a lunch wagon located just outside the ship, offering pier‑side seating with views of the USS Arizona Memorial; with Hawaiian Shrimp Plate lunches with Hamburgers and other casual fare.

There is a $5.00 per bag fee and a $10 fee for luggage and large boxes. This baggage storage area is bonded, has good security, and is open from 6:30 am to 5:30 pm. If for some reason, you forgot to get your bag, come back the next day, or call 808-423-1341.

There is usually a long line to store your bags. If you have a Pearl Harbor Tour, we strongly recommend that you do not bring any bags with you as the delay may cause you to miss your tour of Arizona Memorial ticket time.

The Visitors Center provides two separate men's & women's restrooms near the entrance. Yes the USS Bowfin & USS Missouri have restrooms as well.

There are NO public restrooms on the USS Arizona Memorial itself. The memorial is a floating monument built over the sunken battleship, and the site does not have facilities inside the structure.

The USS Arizona Memorial may be canceled with strong winds or lightning. If it is raining, the tours will still operate; plastic poncho at the USS Arizona Memorial Museum Store for $2.50 each or bring an umbrella.

• National Park Service- Front Desk Counter: 808-422-6146.
• Lost & Found: 808-422-3399
• Baggage Storage: 808-423-1341
• Security Department: 808-422-3321
• Education Department: 808-422-3311

USS Arizona Memorial Code of Conduct
The USS Arizona Memorial in Pearl Harbor is a solemn site honoring the 1,177 crewmen lost on December 7, 1941. To preserve its dignity and simplicity, the U.S. Navy has established specific Code of Conduct and observance rules under 32 CFR § 705.31

• No loud laughing or yelling on the Memorial; the National Park Ranger will give you only one warning and immediately escort you off the Memorial.
• Please feel free to dress casually on your tour, but swimsuits, inappropriate wear, and slippers are not showing respect for the destination.
• Comfortable clothing and walking shoes are recommended, as you'll spend time outdoors and walk between visitor areas. Sunscreen, sunglasses, and a hat are also recommended due to Honolulu climate.

If you're visiting Pearl Harbor for the first time, we recommend choosing a guided tour that includes the major historic sites and transportation. Our Complete Pearl Harbor Experience: w/USS Arizona, Missouri Battleship, Bowfin Submarine & Aviation Museum offers a complete tour in understanding the historical significance on December 7th 1941.

Unfortunately, we do not have a public office and work exclusively online or over the phone. This helps to keep low prices!